Pharmacy FAQs

How do I transfer my prescriptions to the US Family Health Plan prescription program?
Once you have enrolled in US Family Health Plan, make an appointment with your new primary care provider. Be sure to bring your existing medications with you. Your provider will rewrite them for a pharmacy that participates in US Family Health Plan.

How do I get my prescriptions filled through the Maxor Mail-Order Pharmacy?
Your physician will fax your long-term medications to Maxor. Then, when it is time to refill your prescription, you simply call or use Maxor's online prescription refill option. The system is designed to deliver prescriptions within 10–14 days of when you contact them. New medications and short-term medications are filled at a USFHP network pharmacy.

How do I obtain prescriptions when I am traveling?
Maxor Mail-Order Pharmacy will mail your prescriptions anywhere in the United States. If you need  emergency or urgent care while traveling, you may need new medications. In that case, you can use any Rite Aid Pharmacy and just pay your applicable copay(s). Should there be no Rite Aid Pharmacy service close by, go to the nearest available pharmacy. You will have to pay upfront the full out-of-pocket cost. Be sure to save your receipts, and then send them to US Family Health Plan. You will be reimbursed for the amount you paid, minus any applicable copayments. Rite Aid Pharmacy services are now part of our network, offering nation-wide pharmacy access to you — especially when you are traveling. Click here to access the Rite Aid pharmacy store locator.

How do I find a pharmacy that’s convenient for me?
US Family Health Plan has an extensive pharmacy network. To find a pharmacy near you, please use our Pharmacy search tool. Would you like assistance? Contact Member Services at 800-585-5883.

Can I continue to have my prescriptions filled at a Military Treatment Facility (MTF)?
Once you join US Family Health Plan, you cannot get your prescriptions filled at an MTF anymore. Why? US Family Health Plan is the TRICARE Prime option with only civilian provider and pharmacy networks. Our network retail pharmacies can fill periodic or urgent medications quickly. This will save you from a potentially long wait at an MTF.

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