Pacific Medical Centers (PacMed), which serves US Family Health Plan members in the Puget Sound area of Washington State, recently introduced a pilot program – “Call Us First” – to encourage members to call an after-hours medical care hotline to consult with a doctor before visiting the emergency department. Through this program, PacMed educates both patients and providers about the benefits of seeking medical care with a primary care physician versus relying solely on the emergency department.
The PacMed clinics at Federal Way and Puyallup were selected for this pilot program. The program already shows a positive impact – members are using the hotline, and emergency department use is down,– PacMed is planning to roll out the Call Us First program to all of its clinics in Washington state this year. Read the full article here.