Mail-Order Pharmacy

Ordering medications by mail is the most cost-effective option for USFHP members.

  • Get a 90-day supply for just one copay
  • Get generic drugs for free
  • Have prescriptions sent to your door or mailbox

US Family Health Plan's mail-order services are managed by the Maxor mail-order pharmacy program. You can call Maxor for refills, to update your payment accounts, or speak with a pharmacist about a medication.

Transfer Prescriptions:

If you already use the TRICARE® pharmacy mail-order program (Express-Scripts), you will switch to MaxorPlus when you join USFHP. You can also transfer your eligible prescriptions by calling MaxorPlus Customer Service at 800-687-0707 or by emailing your prescription transfer information to .

Register Your Account:

  • Go to the Maxor member page on the and click the Register link
  • Complete form using information from your USFHP member card—no symbols
    • For Group Number, enter your USFHP Copay Level
      (For example, if your copay level is NAD-ALL enter NADALL)
    • Repeat the same for your Member ID number—only numbers
  • After you submit the registration form Maxor will email you to activate your account

Fill your prescriptions in three convenient ways:

1. Go to the Maxor website and follow the prompts

  • Have your user name and password ready to log in

2. Use the form, the Maxor Mail-Order New Member

  • Fill out hard copy and mail it to Maxor

3. Call Maxor Mail-Order at 866-408-2459
Note: Ask your PCP if clinic uses the ePrescribing (electronic prescription transmission)