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Non-Members general information line

USFHP Enrollment Department

Enrollment Department office hours

• Monday - Friday from 8 a.m. to 4:30 p.m.
• Lunch break is from 12 noon to 1 p.m. 

Members and all Provider Inquiries

• Call toll free 800-585-5883, option 2 or 206-621-4090, option 2.
• We use an automated call transfer system to route your calls to our representatives.
• When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached.
• If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days.

Member Services Office hours

• Monday - Friday from 8 a.m. to 4:30 p.m.
• This department closes every Wednesday for a 1-hour training session from 8 a.m. to 9 a.m.
• Lunch break is from 12 to 12:45 p.m.

Mailing Address