Contact Us

Non-Members general information line

For non-member inquiries, and for general information, please call 866-418-7346

Members and all Provider Inquiries

  • Call toll free 800-585-5883 option 2 or 206-621-4090 option 2.
  • We use an automated call transfer system to route your calls to our representatives.
  • When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached.
  • If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days


Member Services
US Family Health Plan 
1200 12th Ave S  
Seattle, WA 98144   

Office hours

  • Monday - Friday from 8 a.m. to 4:30 p.m.
  • This department closes every Wednesday for a 1-hour training session from 8 to 9 a.m.
  • Lunch break is from 12 to 12:45 p.m.