Contact Us - We are here for you!

Non-Members general information line

For general information, please call 866-418-7346

USFHP Enrollment Department

Call toll free 800-585-5883, option 1 or 206-621-4090, option 1

Enrollment Department office hours

  • Monday - Friday from 8 a.m. to 4:30 p.m.
  • Lunch break is from 12 noon to 1 p.m. 

Members and all Provider Inquiries

  • Call toll free 800-585-5883, option 2 or 206-621-4090, option 2.
  • We use an automated call transfer system to route your calls to our representatives.
  • When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached.
  • If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days.

Member Services Office hours

  • Monday - Friday from 8 a.m. to 4:30 p.m.
  • This department closes every Wednesday for a 1-hour training session from 8 a.m. to 9 a.m.
  • Lunch break is from 12 to 12:45 p.m.

Mailing Address

Member Services
US Family Health Plan 
Qtrs 8/9
1200 12th Ave. S.  
Seattle, WA 98144