Contact Us - We are here for you! Non-Members general information line For general information, please call 866-418-7346 USFHP Enrollment Department Call toll free 800-585-5883, option 1 or 206-621-4090, option 1 Enrollment Department office hours Monday - Friday from 8 a.m. to 4:30 p.m. Lunch break is from 12 noon to 1 p.m. Members and all Provider Inquiries Call toll free 800-585-5883, option 2 or 206-621-4090, option 2. We use an automated call transfer system to route your calls to our representatives. When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached. If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days. Member Services Office hours Monday - Friday from 8 a.m. to 4:30 p.m. This department closes every Wednesday for a 1-hour training session from 8 a.m. to 9 a.m. Lunch break is from 12 to 12:45 p.m. Mailing Address Member Services US Family Health Plan Qtrs 8/9 1200 12th Ave. S. Seattle, WA 98144