Non-Members general information line
For non-member inquiries, and for general information, please call 866-418-7346
Members and all Provider Inquiries
- Call toll free 800-585-5883 option 2 or 206-621-4090 option 2.
- We use an automated call transfer system to route your calls to our representatives.
- When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached.
- If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days
US Family Health Plan
1200 12th Ave S
Seattle, WA 98144
- Monday - Friday from 8 a.m. to 4:30 p.m.
- This department closes every Wednesday for a 1-hour training session from 8 to 9 a.m.
- Lunch break is from 12 to 12:45 p.m.