Welcome to the US Family Health Plan (USFHP) Member Services Team!

The links shown in the left and right columns of this page provide you with detailed information about the Plan, your TRICARE Prime® option.

  • Current members call toll-free 800-585-5883, option 2 or locally 206-621-4090, option 2
  • We use an automated call transfer system to route your calls to our representatives. In case all lines are busy, please leave us a voicemail, state your name, member number (if available), and phone number where you can be reached.
  • If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within 48 hours.

Office hours:

  • Monday to Friday from 8:00 am to 4:30 pm.
  • This department closes every Wednesday for a 1-hour training session from 8:00 am to 9:00 am.
  • Lunch break is from 12 noon to 12:45 pm.

Welcome New Members to USFHP at PacMed!