Mail-Order Pharmacy
Ordering medications by mail is the most cost-effective option for USFHP members.
- Get a 90-day supply for just one copay
- Refer to TRICARE Pharmacy copayment updates
- Have prescriptions sent to your door or mailbox
US Family Health Plan's pharmacy mail order services are managed by VytlOne Pharmacy Benefit Management Services. You can call VytlOne for refills, to update your payment accounts, or speak with a pharmacist about a medication.
If you already use the TRICARE® pharmacy mail order program (Express-Scripts), you will switch to VytlOne when you join USFHP. You may also transfer your eligible prescriptions by calling VytlOne Customer Service at 800-687-0707.
You can register online or by mail.
- Go to USFHP VitylOne and navigate to the top ribbon. Select "Login" and click it. You will see a dropdown menu:
- Select "VitylOne USFHP" in this dropdown menu
- A new window opens with the portal landing page
- Complete the registration. Be sure to select your shipping preference
- Download and print the DOD Mail Order Form
- Insert your Member ID number—only numbers
- Leave the Group Number blank
- Mail your order to the address provided in the upper right of the form
If you need assistance, contact VitylOne customer service at 800-687-0707 or download the Member Portal Guide instructions.
You can fill your prescriptions the following ways:
- Go to USFHP VitylOne Member Portal and log in
- Have your user name and password ready
- Click on the prescription refill tile
- Download the DOD Mail Order Form
- Fill out the form and attach your prescriptions
- Call the prescription refill phone number 866-408-2459.
- Ask your provider about ePrescribing: sending your prescriptions electronically directly from your doctor's office.
Questions?
Call VytlOne Customer Service at 800-687-0707.
Call Member Services at 800-585-5883 option 2 or Marketing at 866-418-7346.