Contact Us

Non-members general/marketing information line: 866-418-7346

USFHP Enrollment Department

Call toll free 800-585-5883, option 1 or 206-774-5700, option 1

Office hours
  • Monday - Friday: 8 a.m. to 4:30 p.m.
  • Lunch break is from 12 to 12:30 p.m.
USFHP Member Services Department
For members and all provider inquiries

Call toll free 800-585-5883, option 2 or 206-774-5800, option 2

  • We use an automated call transfer system to route your calls to our representatives.
  • When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached.
  • If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days.
Office hours
  • Monday - Friday: 8 a.m. to 4:30 p.m.
  • Department closes every Wednesday for a 1-hour training session from 8 to 9 a.m.
  • Lunch break is from 12 to 12:30 p.m. 
Mailing address

Member Services
US Family Health Plan
1200 12th Ave S
Seattle, WA 98144