For Providers
Dear US Family Health Plan network providers,
We greatly value your partnership in providing care to the military community. Our patients rely on you for excellent access and high-quality care. Together, we design quality initiatives that are appropriate and timely. I look forward to continued collaboration on our goals to help improve lives.
US Family Health Plan members are primarily the families of active duty military personnel, along with military retirees or survivors and their families. They have served or have a family member currently serving our country. Because of this dedication, they have earned the excellent, civilian care provided through US Family Health Plan as part of their Department of Defense benefits.
Moung Finh
Executive Director, US Family Health Plan
- Copay reference guide
- InstaMed FAQs
- Ask Me 3® Patient Education for Providers
- Safety Toolkit for Providers Ask Me 3®
- Military Families, Treating Invisible Wounds of War
The USFHP website informs you about member benefits, pharmacy benefits and TRICARE formulary details.
Non-contracted providers must go through USFHP Member Services for claims, authorizations and eligibility verifications.
- Provider inquiries: 800-585-5883, option 2
- Network contracting/provider relations: Send us an email
- InstaMed tech support: 866-945-7990
- Provider appeals and denials: 800-585-5883, option 2
A newsletter for USFHP network providers
Articles in this issue:
- Provider Satisfaction is Job #1 for Brian Keefe
- Medical Director Message
- Ten Ways to be Safer Online
- Compliance Corner
- Don’t Let Prior Auth Forms Ruin Your Day
- Billing Tips - Tools You Can Use: USFHPNW Provider Portal
News and Updates
We have created a new tool to make your work with us that much easier. Now US Family Health Plan contracted providers can view USFHP eligibility, claims status and referral status electronically, through our new provider portal.
To get started with setting up your account, contact USFHP Provider Relations.
US Family Health Plan is working with InstaMed to deliver claim payments via electronic remittance advice (ERA) and electronic funds transfer (EFT). ERA/EFT is a convenient, paperless and secure way to receive claim payments. Funds are deposited directly into your designated bank account and include the TRN Reassociation Trace Number, in accordance with CAQH CORE Phase III Operating Rules for HIPAA standard transactions. To register for free for InstaMed Payer Payments, visit www.instamed.com/eraeft.