Member Services

Welcome USFHP Members!

The links shown in the left and right columns of this page provide you with detailed information about the Plan, your TRICARE Prime® option.

• Current members call toll-free 800-585-5883, option 2 or locally 206-774-5800, option 2
• We use an automated call transfer system to route your calls to our representatives. The calls are answered in the order they are received.
• When contacting us outside our regular business hours, please leave us a voicemail and include your name, member number (if available), and phone number where you can be reached.
• If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within two business days.

Office hours:

• Monday to Friday from 8:00 am to 4:30 pm.
• Department closes every Wednesday for a 1-hour training session from 8:00 am to 9:00 am.
• Lunch break is from 12 noon to 12:30 pm.