Pharmacy FAQs

How do I transfer my prescriptions to the US Family Health Plan prescription program?

Once you have enrolled in US Family Health Plan, make an appointment with your new primary care provider. Be sure to bring your current medications with you. Your provider will rewrite them for a US Family Health Plan network pharmacy; local pharmacy or mail order pharmacy.

How do I get my prescriptions filled through the Maxor Mail Order Pharmacy?

Your provider will submit your long-term medication prescriptions electronically via ePrescribing to MAXORPlus Mail Order Pharmacy. When it is time to refill your prescription, you simply call or use MAXORPlus Member Portal for online prescriptions refill option. Learn more about creating a MAXORPlus Member account. The system is designed to deliver prescriptions within 7 - 10 days of when you contact them. Medications needed immediately and short-term medications up to 30-day supply are filled at a local USFHP network pharmacy.

How do I obtain prescriptions when I am traveling?

Maxor Mail Order Pharmacy will mail your prescriptions anywhere in the United States. If you need emergency or urgent care while traveling, you also may need new medications. In that case, you can use any Rite Aid Pharmacy and only pay your applicable copay(s). Should there be no Rite Aid Pharmacy close by, go to the nearest available pharmacy. You will have to pay upfront the full out-of-pocket cost. Be sure to ask for itemized receipts and save them. Send the receipts to US Family Health Plan, attn. Member Services — you find the address on the back of your USFHP member card. You will be reimbursed for the amount you paid minus any applicable copayments. Rite Aid Pharmacy services are now part of our network, offering nation-wide pharmacy access to you — especially when you are traveling. Find a Rite Aid Pharmacy near you

How do I find a pharmacy that’s convenient for me?

US Family Health Plan has an extensive pharmacy network. Would you like assistance? Contact Member Services at 800-585-5883 option 2

Can I continue to have my prescriptions filled at a Military Treatment Facility (MTF)?

Once you join US Family Health Plan, you cannot get your prescriptions filled at an MTF anymore. Why? US Family Health Plan is the TRICARE Prime option with only civilian provider and pharmacy networks. Our network retail pharmacies fill periodic or urgent medications quickly saving you from a potentially long wait at an MTF. Our Mail Order Pharmacy program is a very good option for you and the most cost-effective choice for you.